Description:
Drive truck or other vehicle over established routes or within an established territory and sell goods, such as food products, including restaurant take-out items, or pick up and deliver items, such as laundry. May also take orders and collect payments. Includes newspaper delivery drivers.
Tasks
- Collect money from customers, make change, and record transactions on customer receipts.
- Listen to and resolve customers' complaints regarding products or services.
- Inform regular customers of new products or services and price changes.
- Write customer orders and sales contracts according to company guidelines.
- Drive trucks to deliver such items as food, medical supplies, or newspapers.
- Collect coins from vending machines, refill machines, and remove aged merchandise.
- Call on prospective customers to explain company services or to solicit new business.
- Record sales or delivery information on daily sales or delivery record.
- Review lists of dealers, customers, or station drops and load trucks.
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
Knowledge
- English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordination
- Adjusting actions in relation to others' actions.
- Time Management
- Managing one's own time and the time of others.
- Service Orientation
- Actively looking for ways to help people.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
- Mathematics
- Using mathematics to solve problems.
Abilities
- Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
- Near Vision
- The ability to see details at close range (within a few feet of the observer).
- Speech Clarity
- The ability to speak clearly so others can understand you.
- Number Facility
- The ability to add, subtract, multiply, or divide quickly and correctly.
- Speech Recognition
- The ability to identify and understand the speech of another person.
- Written Expression
- The ability to communicate information and ideas in writing so others will understand.
- Written Comprehension
- The ability to read and understand information and ideas presented in writing.
- Far Vision
- The ability to see details at a distance.
- Depth Perception
- The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Work Activities
- Communicating with Persons Outside Organization
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Getting Information
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Selling or Influencing Others
- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Identifying Objects, Actions, and Events
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Monitor Processes, Materials, or Surroundings
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Communicating with Supervisors, Peers, or Subordinates
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Operating Vehicles, Mechanized Devices, or Equipment
- Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Performing for or Working Directly with the Public
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Handling and Moving Objects
- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Establishing and Maintaining Interpersonal Relationships
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Work Context
- In an Enclosed Vehicle or Equipment
- How often does this job require working in a closed vehicle or equipment (e.g., car)?
- Telephone
- How often do you have telephone conversations in this job?
- Face-to-Face Discussions
- How often do you have to have face-to-face discussions with individuals or teams in this job?
- Impact of Decisions on Co-workers or Company Results
- How do the decisions an employee makes impact the results of co-workers, clients or the company?
- Deal With External Customers
- How important is it to work with external customers or the public in this job?
- Work With Work Group or Team
- How important is it to work with others in a group or team in this job?
- Contact With Others
- How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Frequency of Decision Making
- How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
- Physical Proximity
- To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
- Outdoors, Exposed to Weather
- How often does this job require working outdoors, exposed to all weather conditions?
Interests
- Realistic
- Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Enterprising
- Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional
- Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Social
- Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Artistic
- Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
- Investigative
- Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Work Style
- Dependability
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail
- Job requires being careful about detail and thorough in completing work tasks.
- Self Control
- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity
- Job requires being honest and ethical.
- Cooperation
- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Independence
- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility
- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance
- Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Concern for Others
- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation
- Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Work Value
- Support
- Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence
- Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Relationships
- Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions
- Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Achievement
- Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Recognition
- Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Related Occupations
- Counter and Rental Clerks
- Retail Salespersons
- Advertising Sales Agents
- Insurance Sales Agents
- Real Estate Sales Agents
Common Lay Titles
- Any Commodity Sales Deliverer
- Bakery Deliverer
- Bobtailer
- Bread Distributor
- Bread Jockey
- Breadman
- City Route Driver
- City Routeman
- Coal Deliverer
- Coin Collector
- Coin Machine Collector
- Delivery Driver
- Delivery Person
- Distributor
- Driver
- Expressman
- Ice Delivery Driver
- Iceman
- Jukebox Route Driver
- Jukebox Routeman
- Laundry Agent
- Laundry Route Driver
- Laundry Routeman
- Lunch Truck Driver
- Merchandiser
- Milk Deliverer
- Milk Delivery Driver
- Milk Route Deliverer
- Milk Truck Driver
- Milk Wagon Driver
- Milkman
- Motor Route Carrier
- Newspaper Delivery Driver
- Pick Up Driver
- Pizza Delivery Driver
- Publication Distributor
- Relay Man
- Relay Worker
- Roadman
- Route Contractor
- Route Deliverer
- Route Driver
- Route Driver Salesperson
- Route Jumper
- Route Rider
- Route Sales Driver
- Route Salesman
- Routeman
- Rural Carrier
- Sales Route Driver
- Sales Route Driver Helper
- Salesperson Driver
- Special Events Driver
- Territory Manager
- Towel Distributor
- Truck Driver
- Truck Driver Salesperson
- Wagon Driver Salesperson