Description:
Design or conduct surveys. May supervise interviewers who conduct the survey in person or over the telephone. May present survey results to client.
Tasks
- Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results.
- Consult with clients to identify survey needs and specific requirements, such as special samples.
- Analyze data from surveys, old records, or case studies, using statistical software.
- Review, classify, and record survey data in preparation for computer analysis.
- Conduct research to gather information about survey topics.
- Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
- Collaborate with other researchers in the planning, implementation, and evaluation of surveys.
- Direct and review the work of staff members, including survey support staff and interviewers who gather survey data.
- Monitor and evaluate survey progress and performance, using sample disposition reports and response rate calculations.
- Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.
Knowledge
- English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Skills
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Time Management
- Managing one's own time and the time of others.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking
- Talking to others to convey information effectively.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Mathematics
- Using mathematics to solve problems.
- Management of Financial Resources
- Determining how money will be spent to get the work done, and accounting for these expenditures.
Abilities
- Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Comprehension
- The ability to read and understand information and ideas presented in writing.
- Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
- Near Vision
- The ability to see details at close range (within a few feet of the observer).
- Speech Clarity
- The ability to speak clearly so others can understand you.
- Written Expression
- The ability to communicate information and ideas in writing so others will understand.
- Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition
- The ability to identify and understand the speech of another person.
- Mathematical Reasoning
- The ability to choose the right mathematical methods or formulas to solve a problem.
Work Activities
- Communicating with Persons Outside Organization
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Interpreting the Meaning of Information for Others
- Translating or explaining what information means and how it can be used.
- Processing Information
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Analyzing Data or Information
- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Getting Information
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Organizing, Planning, and Prioritizing Work
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Making Decisions and Solving Problems
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying Objects, Actions, and Events
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Judging the Qualities of Things, Services, or People
- Assessing the value, importance, or quality of things or people.
Work Context
- Telephone
- How often do you have telephone conversations in this job?
- Indoors, Environmentally Controlled
- How often does this job require working indoors in environmentally controlled conditions?
- Electronic Mail
- How often do you use electronic mail in this job?
- Spend Time Sitting
- How much does this job require sitting?
- Contact With Others
- How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Frequency of Decision Making
- How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
- Impact of Decisions on Co-workers or Company Results
- How do the decisions an employee makes impact the results of co-workers, clients or the company?
- Deal With External Customers
- How important is it to work with external customers or the public in this job?
- Work With Work Group or Team
- How important is it to work with others in a group or team in this job?
- Structured versus Unstructured Work
- To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Interests
- Investigative
- Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
- Conventional
- Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising
- Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Artistic
- Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
- Social
- Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Realistic
- Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Style
- Attention to Detail
- Job requires being careful about detail and thorough in completing work tasks.
- Independence
- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative
- Job requires a willingness to take on responsibilities and challenges.
- Innovation
- Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Integrity
- Job requires being honest and ethical.
- Dependability
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Analytical Thinking
- Job requires analyzing information and using logic to address work-related issues and problems.
- Persistence
- Job requires persistence in the face of obstacles.
- Cooperation
- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Leadership
- Job requires a willingness to lead, take charge, and offer opinions and direction.
Work Value
- Independence
- Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Achievement
- Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Recognition
- Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
- Relationships
- Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions
- Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Support
- Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.