First-Line Supervisors/Managers of Housekeeping and Janitorial Workers

Description:

Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Tasks

Direct activities for stopping the spread of infections in facilities such as hospitals.
Inspect work performed to ensure that it meets specifications and established standards.
Plan and prepare employee work schedules.
Perform or assist with cleaning duties as necessary.
Investigate complaints about service and equipment, and take corrective action.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Check equipment to ensure that it is in working order.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Knowledge

Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Chemistry: Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Building and Construction: Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Physics: Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Skills

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing: Teaching others how to do something.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Speaking: Talking to others to convey information effectively.
Time Management: Managing one's own time and the time of others.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.

Abilities

Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity: The ability to speak clearly so others can understand you.
Speech Recognition: The ability to identify and understand the speech of another person.
Written Expression: The ability to communicate information and ideas in writing so others will understand.
Near Vision: The ability to see details at close range (within a few feet of the observer).
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
Inspecting Equipment, Structures, or Material: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.
Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Work Context

Indoors, Environmentally Controlled: How often does this job require working indoors in environmentally controlled conditions?
Contact With Others: How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Face-to-Face Discussions: How often do you have to have face-to-face discussions with individuals or teams in this job?
Freedom to Make Decisions: How much decision making freedom, without supervision, does the job offer?
Work With Work Group or Team: How important is it to work with others in a group or team in this job?
Letters and Memos: How often does the job require written letters and memos?
Telephone: How often do you have telephone conversations in this job?
Responsible for Others' Health and Safety: How much responsibility is there for the health and safety of others in this job?
Structured versus Unstructured Work: To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Responsibility for Outcomes and Results: How responsible is the worker for work outcomes and results of other workers?

Interests

Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Initiative: Job requires a willingness to take on responsibilities and challenges.
Integrity: Job requires being honest and ethical.
Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Work Value

Independence: Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Description:

Tasks

Knowledge

Skills

Abilities

Work Activities

Work Context

Interests

Work Style

Work Value

Common Lay Titles

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